Refund policy

Effective Date: January 1, 2025

At ClassyPet, customer satisfaction is our priority. We are committed to providing premium-quality cat litter and natural dog treats. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns on eligible products within 30 days of the delivery date.

To qualify for a return, products must:

Be unused and unopened.
Remain in their original packaging.
Be in resalable condition.
Include proof of purchase or order confirmation.

For hygiene and safety reasons, opened pet food products and opened cat litter products cannot be returned unless they arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

Opened cat litter bags
Opened dog treats
Used products
Products damaged after delivery due to misuse
Gift cards
Clearance or final sale items (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once reviewed, we will arrange a replacement or issue a refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider but are generally completed within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently offer exchanges only for:

Damaged products
Defective products
Incorrect items shipped

If you would like a different product, we recommend returning the eligible item (if applicable) and placing a new order.

Return Shipping

If the return is due to:

Our Error

We will cover the return shipping costs.

Examples include:

Wrong product received
Damaged during shipping
Manufacturing defect

Customer Preference

If you wish to return an eligible unopened product for personal reasons, return shipping costs are the responsibility of the customer.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the standard return process if eligible.

Subscription Orders

If subscription services become available, subscription orders may be canceled before the next billing cycle.

Previously shipped subscription orders remain subject to this Return & Refund Policy.

Private Label Orders

Private label and custom-manufactured products are produced specifically for each customer.

For this reason:

Custom packaging orders cannot be canceled once production has begun.
Private label products are non-refundable unless they contain verified manufacturing defects.
Any issues must be reported immediately upon delivery.

Lost or Delayed Shipments

If your package appears to be delayed or lost, please contact us.

We will work directly with the shipping carrier to investigate the shipment and provide the most appropriate resolution.

How to Request a Return

To begin a return request, please contact our customer support team with:

Order Number
Full Name
Email Address
Reason for Return
Photos (if applicable)

Email: info@petclassy.com

Refund Exceptions

Refunds may be refused if:

The product has been opened or used.
The item is returned damaged due to customer handling.
The return request falls outside the return period.
Proof of purchase cannot be provided.

Your Consumer Rights

Nothing in this Return & Refund Policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

ClassyPet