Shipping policy
Effective Date: January 1, 2025
Thank you for choosing ClassyPet.
We are committed to delivering premium-quality cat litter and natural dog treats safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During promotional periods or holidays, processing times may be slightly longer due to increased order volumes.
Shipping Destinations
ClassyPet proudly ships to customers across the United States and selected international destinations.
Shipping availability may vary depending on your location.
If shipping is unavailable for your country or region, please contact us for assistance.
Shipping Methods
We work with trusted shipping carriers to ensure reliable and timely delivery.
Available shipping options may include:
- Standard Shipping
- Expedited Shipping
- Express Shipping (where available)
Shipping options and estimated delivery times will be displayed during checkout.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| United States | 2–7 Business Days |
| Canada | 5–10 Business Days |
| Europe | 7–14 Business Days |
| International | 7–21 Business Days |
Delivery times are estimates only and may vary depending on customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated during checkout based on:
- Destination
- Package size and weight
- Selected shipping method
Any available free shipping promotions will be clearly displayed on the website.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing:
- Shipping confirmation
- Tracking number
- Carrier information
Tracking information may take up to 24 hours to become active.
Delivery Delays
While we do our best to meet estimated delivery times, delays may occur due to:
- Severe weather
- Customs inspections
- High shipping volumes
- Carrier disruptions
- Incorrect shipping information
ClassyPet is not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted:
- Please contact us immediately.
- If the order has not yet shipped, we will do our best to update the address.
- Once an order has been shipped, address changes may no longer be possible.
Orders returned due to incorrect addresses may require additional shipping charges for reshipment.
Lost Packages
If your package appears to be lost:
- Check the tracking information.
- Contact the shipping carrier.
- Contact our customer support team if additional assistance is needed.
We will work with the carrier to investigate the shipment and determine the appropriate resolution.
Damaged Shipments
If your package arrives damaged, please notify us within 48 hours of delivery.
Please provide:
- Order number
- Description of the damage
- Clear photographs of the product and packaging
After review, we will arrange a replacement or refund if appropriate.
International Orders
International customers may be responsible for:
- Import duties
- Customs fees
- VAT or local taxes
- Other government-imposed charges
These fees are determined by the destination country and are not included in the product price or shipping cost unless otherwise stated.
Private Label Orders
Private label and custom packaging orders follow separate production schedules.
Lead times vary depending on:
- Product type
- Packaging requirements
- Order quantity
- Artwork approval
- Production planning
Estimated production and shipping timelines will be provided during the quotation process.
Delivery Confirmation
Once a shipment has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe a delivered package is missing, please contact both the carrier and our support team as soon as possible.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on local regulations or carrier limitations.
If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and issue a refund if applicable.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
ClassyPet
Email: info@petclassycom
Location: Fairfield, New Jersey, USA
Last Updated: January 1, 2025